Refund Policy

Last updated: July 7, 2026

1. Overview

All payments for AI game generation credit packages are processed through Waffo Pancake, our payment provider. This ensures secure and reliable payment handling. Refund requests are reviewed on a case-by-case basis.

2. Credit Package Refunds

Credit Packages (Indie, Studio, Enterprise)

  • Within 48 hours of purchase: Full refund available if credits are unused
  • After 48 hours or if credits used: No refund available

Free Tier

  • No payment required — nothing to refund

3. Processing Time

Approved refunds are typically processed within 5-10 business days. The refund will be returned to the original payment method used for the purchase. Please note that your bank may require additional time to process the refund.

4. How to Request a Refund

To request a refund:

  1. Email us at support@gameforge.com with your account email and reason for refund
  2. Include your credit package details and original purchase date
  3. Wait for confirmation — we typically respond within 24-48 hours

5. Chargebacks

If you dispute a charge directly through your bank or credit card company (chargeback), your GameForge account will be suspended pending investigation. Please contact us first to resolve any payment issues.

6. Expiration

Credit packages have a validity period (e.g., 30 days for Starter, 365 days for paid plans). Unused credits automatically expire at the end of this period. No refunds are provided for expired credits.

7. Exceptions

Refunds may not be available in the following cases:

  • Abuse of the refund policy (multiple refund requests)
  • Violation of our Terms of Service
  • Account terminated for policy violations

8. Contact Us

For refund requests or questions about this policy, contact us at:

support@gameforge.com